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Air India Ordered to Refund Cancellation Charge to Passenger Throughout Covid in 2020


The Second Further District Shopper Disputes Redressal Fee in Bengaluru has directed Air India to refund Rs 44,029 to a passenger whose flight from Bengaluru to London was canceled because of the COVID-19 lockdown.

Whereas refunding the Rs 1,35,143 ticket value to the passenger Milin Jagdishbhai Parekh, the airways deducted Rs 44,029 as a ‘cancellation price’. The ‘incidental cost’ of Rs 5,000 which bought deducted was additionally ordered to be paid again inside 45 days.

The Fee’s latest order got here after a two-year struggle by Parekh who had filed his criticism in March 2020. Parekh had booked a flight to London in January 2020 and he was to fly from Bengaluru in April of that yr. Nevertheless, in March of that yr, the COVID-19 lockdown was imposed which banned all worldwide flights.

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The Air India flight he had booked on the web reserving portal MakeMyTrip was additionally canceled. The reserving web site didn’t come to assistance from Parekh whose efforts to method the airways additionally didn’t yield outcomes. He, subsequently, lodged a criticism with the Fee.

The airways didn’t hassle to signify the case and an ex-parte order was handed by the Fee. The Fee famous that the airways had declared Parekh as a ‘no-show’ that means he didn’t flip up for the flight and provided him an alternate ticket on one other flight earlier than September 30, 2020.

The Fee famous that Air India couldn’t declare the passenger as a ‘no-show’ and deduct cancellation fees because the flight ban because of COVID was well-known.

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